Refunds & cancellations
A: Refund eligibility depends on the organizer’s refund and cancellation policy, which is shown on the event page. Unless stated otherwise, ticket purchases are final.
A: If an event is cancelled, the organizer is responsible for the event outcome and refund instructions. TuBoleto will follow the organizer’s policy and applicable consumer protection rules. If a refund is approved, it will be processed back to the original payment method.
A: Contact TuBoleto Support and include your invoice number, the email used at checkout, and the event link, along with a short explanation of your request.
A: In most cases, tickets remain valid for the updated event. If the change is significant and you can no longer attend, you can submit a request and it will be reviewed based on the organizer’s policy.
A: After approval, refunds are sent to the original payment method. Timing depends on your bank or payment provider, but most refunds appear within a few business days.
Check our Refund & Cancellation Policy