TuBoleto.ca (“TuBoleto”, “we”, “our”) uses verification and trust measures to protect buyers, reduce fraud, and ensure that organizers, performers, and vendors operating on the platform are legitimate and authorized.
This policy applies to event organizers, promoters, performers, service providers, and vendors (“you”) who sell tickets, accept bookings, receive payouts, or use monetized features on TuBoleto.ca.
1. Why Verification Is Required
Verification helps TuBoleto to:
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Prevent fraud, scams, and unauthorized ticket sales
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Confirm identity and business legitimacy
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Ensure events and services are run by authorized parties
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Protect buyers and maintain platform trust
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Support dispute, refund, and chargeback handling
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Comply with legal, financial, and risk-management obligations
Verification is a condition of selling or receiving payouts on TuBoleto.ca.
2. What Information May Be Required
Depending on your activity, risk level, and account type, TuBoleto may request one or more of the following:
Identity Verification
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Government-issued photo ID (e.g. passport, driver’s licence)
Business Verification (if applicable)
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Business registration or incorporation document
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Proof of business address (utility bill, bank statement, lease, etc.)
Authorization & Event Legitimacy
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Proof of authorization to host the event or offer the service
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Venue agreement, performer agreement, or organizer role confirmation (where relevant)
Payout Information
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PayPal email address used for payouts
TuBoleto may request additional documents if needed to resolve disputes, investigate fraud, or comply with legal obligations.
3. When Verification Is Required
Verification may be required:
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Before enabling ticket sales or paid bookings
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Before the first payout is issued
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When sales volume increases or risk patterns change
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After disputes, chargebacks, or fraud indicators
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Periodically, to confirm ongoing legitimacy
Verification requirements may vary by account and are determined at TuBoleto’s discretion.
4. What Happens If Verification Is Incomplete or Fails
If verification is not completed, is incomplete, or fails review, TuBoleto may:
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Limit listing visibility or place listings in “pending” status
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Disable ticket checkout or booking features
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Hold, delay, or withhold payouts
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Request additional or updated documentation
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Suspend or terminate accounts in serious or repeated cases
These actions may be taken without prior notice to protect buyers and the platform.
5. How Verification Affects Payout Timing
Even if an event or service has been completed, payouts may be delayed if:
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Verification has not been completed or approved
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Additional review is required due to disputes or chargebacks
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Fraud-risk checks are ongoing
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Required information is missing or outdated
Payouts are released only after verification and review requirements are satisfied, in accordance with TuBoleto’s Payout Policy.
6. Data Handling & Privacy
Verification documents are:
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Used solely for verification, fraud prevention, and compliance purposes
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Accessible only to authorized TuBoleto personnel
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Stored securely and retained only as long as reasonably necessary
All personal data is handled in accordance with TuBoleto’s Privacy Policy.
7. Keeping Your Information Current
You are responsible for ensuring that your verification and payout information remains accurate and up to date.
Outdated or incorrect information may result in delayed payouts, account restrictions, or additional verification requests.
8. TuBoleto’s Authority
TuBoleto reserves the right to:
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Determine when verification is required
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Approve, reject, or request additional verification
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Take reasonable action to protect buyers and platform integrity
Verification decisions are final, subject to applicable consumer protection laws.
9. Changes to This Policy
We may update this Verification & Trust Policy from time to time. Updates apply once posted on TuBoleto.ca.
Contact
Questions about verification or trust requirements: contact@tuboleto.ca