Centro de ayuda del Marketplace

A: Use “Lost password” on the login page and follow the reset link sent to your email. If you don’t see it, check your spam/junk folder.

A: Contact TuBoleto Support. After verifying your identity, we can help update the email associated with your account.

A: Check your spam/junk folder and search for “TuBoleto.” Make sure our emails aren’t blocked and try whitelisting our domain. If the issue continues, contact support with the email you used to register.

A: Try logging in with any email addresses you may have used. If you’re still unsure, contact support with your name and any recent order or invoice details so we can help locate your account.

A: Make sure you are logged in with the same email used at checkout. Tickets are linked to the email address, not just the account name.

A: Yes, but we recommend using one email and one account to keep all invoices and tickets in one place. Support can help merge or update details if needed.

A: Log in to your promoter account, click Add Event, complete the event details, ticket setup, and pricing, then submit or publish the event for review.

A: Payout timing depends on your payment setup, verification status, and event terms. Make sure your payout details and required information are complete and up to date in your account to avoid delays.

A: This depends on your event settings and refund policy. If you need to make adjustments after tickets have been sold, contact TuBoleto Support so we can review your request and help apply changes when possible.

A: Some events require account verification before payouts are enabled. Make sure your business and payment details are complete to avoid delays.

A: Log in to your TuBoleto account, go to Invoices, open your invoice, and click View Tickets. Your QR code will be displayed there. You can show it directly on your phone or download the ticket.

A:

• Increase your screen brightness
• Open the ticket from View Tickets (PDF or on-screen QR)
• Avoid cracked screens or glare
• Zoom in until the QR code is clear and centered

A: Before arriving, open View Tickets and keep the ticket open on your device or download the PDF. This allows entry even with limited connectivity.

A: Contact TuBoleto Support immediately with your invoice number and event name. We’ll investigate and coordinate with the organizer or entry staff if needed.

A: Yes. Printing is optional. A printed ticket with a clear QR code can be scanned the same way as a digital ticket.

A: Try these quick fixes:

1. Confirm your billing address and postal code match your card
2. Refresh the page and try again
3. Use a different browser (Chrome/Firefox) or private/incognito mode
4. Disable ad blockers/VPN temporarily
5. Try a different payment method (card vs PayPal, if available)

A: Copy/paste the exact error message and tell us: the event link, the email you used, and the approximate time you tried to pay. A screenshot helps if you can provide one.

A: Log in with your checkout email and go to Invoices→ View → View Tickets. Check your spam/junk folder as well. If the invoice isn’t there, contact support with your email and the last 4 digits of your card (or PayPal email).

A: This is usually browser/caching related. Try incognito mode, switch browser/device, or disable extensions. If it continues, send us the event link + what device/browser you’re using.

A: Ticket inventory is controlled by the organizer. If a ticket type is sold out or sales ended, checkout won’t complete. Try a different ticket type (if available) or contact the organizer.

A: Sometimes failed attempts create a temporary “pending/authorization” that disappears automatically. If you see multiple completed charges, contact support with your order details so we can confirm and help fix it.

A: If an event is cancelled, the organizer is responsible for the event outcome and refund rules. TuBoleto will follow the organizer’s posted policy and any applicable consumer protection rules. If a refund is approved, it is processed back to the original payment method.

A: If the event details change, your ticket typically remains valid for the updated event unless the organizer states otherwise. If the change is significant (example: new date you can’t attend), you can submit a request and we’ll review it under the organizer’s policy.

A: Always confirm details on the event page on TuBoleto and in the organizer’s official channels. We recommend checking again on the day of the event.

A: It depends on the organizer’s policy and the type of change. Submit a Refund/Cancellation request with your order/invoice number, and explain what changed and why you can’t attend.

A: Once approved, refunds are processed to the original payment method. Timing depends on the payment provider/bank, but most take a few business days to appear.

A: Order/invoice number, email used at checkout, event link, and a short explanation of what changed (date/time/venue) and what you are requesting.

A: Contact the organizer for event-specific questions like lineup, schedule, age requirements, venue rules, seating, dress code, accessibility, or VIP inclusions. TuBoleto can help with checkout, orders, and ticket delivery.

A: Open the event page and look for the organizer’s contact section (email, website, or social links). If the event does not show contact details, use the “Contact Support” button below and include your order/invoice number.

A: Some events allow alternatives. Message the organizer to confirm accepted methods.

A: No. The organizer controls event details and is responsible for the event delivery. If details change, the organizer must communicate updates. TuBoleto can help you locate official updates and confirm what’s posted on the event page.

A: Special requests must be approved by the organizer/venue. TuBoleto can assist with order proof (invoice/receipt) if needed.

A: Refund eligibility depends on the organizer’s refund and cancellation policy, which is shown on the event page. Unless stated otherwise, ticket purchases are final.

A: If an event is cancelled, the organizer is responsible for the event outcome and refund instructions. TuBoleto will follow the organizer’s policy and applicable consumer protection rules. If a refund is approved, it will be processed back to the original payment method.

A: Contact TuBoleto Support and include your invoice number, the email used at checkout, and the event link, along with a short explanation of your request.

A: In most cases, tickets remain valid for the updated event. If the change is significant and you can no longer attend, you can submit a request and it will be reviewed based on the organizer’s policy.

A: After approval, refunds are sent to the original payment method. Timing depends on your bank or payment provider, but most refunds appear within a few business days.

A: Card declines usually come from the bank, not TuBoleto. Double-check your billing address and postal code, try another card or payment method, or contact your bank to approve the transaction.

A: First, log in using the same email used at checkout and go to Invoices. Open the invoice and click View Tickets. If you don’t see an invoice, contact support with your email address, the last 4 digits of the card used (or PayPal email), and the approximate time of payment so we can locate the transaction.

A: Some failed attempts create temporary pending authorizations that usually disappear automatically. If you see multiple completed charges, contact support with your payment details and we’ll review and correct it.

A: Accepted payment methods are shown at checkout and are set by the organizer. For alternative payment options, contact the organizer directly to confirm what they accept.

A: Check spelling, expiration, and minimum quantity. Codes can be limited per ticket type.

A: Usually no. Codes must be applied before payment is completed.

A: Some codes apply to the base price only, not fees, taxes, or add-ons.